Last updated: 19 August 2026
SpeakWithDi sells digital lesson packs and one-to-one coaching sessions — there are no physical products, so this policy explains how refunds and cancellations work for our services instead.
Free Starter Packs
Starter Packs are free, so no payment or refund is involved. You’re welcome to try one before deciding whether a Conversation Circle pack is right for you.
Conversation Circle lesson packs
Each pack is a one-time payment — there is no subscription and nothing renews automatically.
If you change your mind, you can request a full refund within 7 days of purchase, provided you have not yet started the lessons, submitted homework, or booked your included 1:1 call. Once you’ve begun working through the pack or received personal feedback from Di, we’re no longer able to offer a refund, since that time and feedback has already been given.
If you run into a technical problem accessing your lessons, please get in touch first — most access issues can be fixed quickly, and we’ll always make it right.
VIP 1:1 sessions
VIP sessions are booked time with Di, so refunds work a little differently:
- If you need to reschedule, just let us know at least 24 hours before your session and we’ll find a new time at no extra cost.
- Cancellations made less than 24 hours before a session, or missed sessions, are not eligible for a refund.
- If you haven’t yet booked or attended your first Discovery session, you can request a full refund within 7 days of purchase.
How to request a refund
Email us at diane.e.pieters@gmail.com or use the contact page with your order number and we’ll get back to you within a couple of days. Approved refunds are returned to your original payment method.
We want you to feel confident learning with us — if something isn’t working for you, please reach out. We’d rather sort it out than have you leave unhappy.